Operational Excellence Graduate Certificate

This advanced-level course is geared towards teaching students the fundamentals of project management based on the Project Management Body of Knowledge developed by the Project Management Institute. In particular, students will learn about scope, time, cost, quality, human resource, communication and procurement management and develop a comprehensive project plan accordingly.

A study of the use of Operations Management concepts, models, methods, and tools to ensure effectiveness and efficiency in for-profit and not-for-profit, private and public organizations. The focus is on the transformation of inputs (e.g., labor, materials, machinery, and methods) into outputs (i.e., goods and services) for customers and other stakeholders.

Global Supply Chain Management explores the key issues, theories, and tools associated with the design, management and improvement of integrated global supply chain systems. It focuses on the strategic, tactical, and financial aspects of supply chain management. Also, it provides an overview of concepts and decision processes that can be used to effectively and efficiently manage the flow of goods, services, and information in a global environment.

This course is an introduction to continuous improvement philosophies and methodologies combined with the tools of Six Sigma. The focus is on the continuous improvement of processes, relationships, products and services. Students completing this course will be able to establish and improve processes in educational institutions, engineering and manufacturing organizations, health care facilities, financial institutions, governmental agencies, and service organizations using Quality Management philosophies and Six Sigma tools.